Refund policy

RETURN AND REFUND POLICY

Last updated: [09.09.2026.]

We want you to be fully satisfied with your purchase from [STORE NAME] ("we", "us", "our"). This policy explains your rights and the process for returns and refunds.

Right of withdrawal (14 days)
Under the Serbian Law on Consumer Protection, if you are a consumer buying at a distance, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, notify us at [EMAIL] with your order number before the 14 day period ends. You may use a clear statement or a standard withdrawal form, which we provide on request.

Condition of returned goods
Returned items must be unused, unopened, and in their original sealed packaging, with any seals intact. For reasons of health and hygiene, food supplements that have been unsealed or opened cannot be returned or exchanged unless they are faulty, as permitted under consumer protection law.

Return shipping
Unless the item is faulty, incorrect, or damaged, you are responsible for the cost of return shipping. We recommend using a trackable service, as we cannot be held responsible for items lost in return transit.

Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, we will issue a refund to your original payment method within 14 days. For card payments, the refund is returned to the same card used for the purchase. Depending on your bank, it may take several additional business days for the funds to appear.

Faulty, damaged, or incorrect items (complaint)
If your order arrives damaged, defective, or is not what you ordered, contact us at [EMAIL] within [8] days of delivery, with your order number and photos where possible. You are entitled to a replacement, repair where applicable, or a full refund, including original and return shipping costs. We handle complaints in line with the Law on Consumer Protection and will respond within the legally required timeframe.

Non-refundable situations
Refunds may be refused for items that are opened, used, unsealed, returned after the withdrawal period, or returned without proof of purchase, except where the law provides otherwise.

Contact for returns: [EMAIL] | [PHONE]